Last updated: 29 August 2026
1. Who this policy covers
Sevika Online is the registered enterprise that operates Sevika Wellness as a unit. In this policy, “Sevika”, “we”, “us” and “our” mean Sevika Online acting through its Sevika Wellness unit. For information collected through this website and its demo-request form, Sevika Online determines why and how the information is processed and acts as the data fiduciary or controller where applicable.
This policy applies to information collected through the public website. Separate product terms and privacy information may apply when a business becomes a customer and uses the Sevika Wellness application.
2. Information we collect
When you request a demonstration, we collect the information you choose to provide, which may include your name, work email, phone number, business name, city, number of locations and a message about your business needs.
Our systems may also process limited technical information needed to deliver and protect the website, such as an IP address, browser information, request time and security logs. We do not intentionally ask for health information through the public demo form. Please do not include sensitive personal or clinical information in the free-text field.
3. How we use information
We use website information to respond to demo requests, prepare a relevant product conversation, provide support, operate and secure the website, prevent spam or misuse, keep appropriate business records and comply with legal obligations.
4. Legal basis and consent
The demo form asks for permission to use your details to respond to your request. We may also process limited information for lawful purposes permitted or required under applicable law, including operating and securing the website, responding to information you voluntarily provide and maintaining records required by law. You may withdraw consent for future contact by emailing us.
5. When we share information
We may share limited information with service providers that help us operate hosting, email, security and customer communications, only for those purposes and subject to appropriate obligations. We may also disclose information when required by law, to protect rights or safety, or as part of a corporate transaction. We do not sell demo-request information.
6. International processing
Some technology providers may process information outside your state or country. Where required, we use appropriate safeguards and vendor terms for such transfers.
7. Retention
We retain demo-request information only for as long as reasonably needed to respond, manage the business relationship, prevent abuse and meet legal or record-keeping requirements. The exact period depends on whether a request becomes an active customer conversation and on applicable obligations.
8. Security
We use reasonable administrative, technical and organisational measures designed to protect personal information. No online system is completely secure, so we cannot guarantee absolute security.
9. Your choices and rights
Subject to applicable law, you may ask for information about our processing, request access, correction, updating or deletion of personal information, withdraw consent, nominate another person where the law provides that right, or raise a grievance about our handling of information. We may need to verify your identity before acting on a request, and some information may be retained where legally permitted or required.
10. Cookies and website measurement
The current public website does not intentionally use advertising cookies. Essential technologies may be used to deliver, secure or operate the site. If analytics, advertising or other non-essential tracking is introduced, this policy and any required consent controls must be updated before that change is released.
11. Children
This business website is not directed to children, and the demo form is intended for adults acting for a business. We do not knowingly collect demo requests from children.
12. Changes to this policy
We may update this policy when our website or legal obligations change. We will post the revised version here and change the “last updated” date.
13. Privacy and grievance contact
For privacy questions, rights requests or grievances, email support@sevikaonline.com. Please include enough information for us to understand and respond to your request.
Sevika Online
Sevika Wellness unit
Udyam Registration No. UDYAM-JH-18-0029888
House No. 32, Panki, Palamu, Jharkhand 822122, India